Create customer experiences that keep them coming back

Providing a great customer experience isn’t just the smart thing to do; it’s the strategic thing to do.

In our guide, you’ll learn why prioritising your customers and improving your processes could be your biggest revenue growth opportunity. We asked the country’s top brokers to share the secrets of their success. They explain, with practical examples, how providing a great customer experience can increase your pipeline of work and benefit your bottom line.

Download our guide to Customer Experience and Workflow Optimisation

Uncover the hidden drivers and expectations of today’s customer.

Help set up your business for long term success

Document what you stand for

Find out why writing down your vision and clients promises are powerful tools many businesses overlook.

Build a good framework

Discover how the right technology and support team can make delivering a great customer experience easier.

Refine your processes

Get better everyday with processes that can be scaled across your business to deliver the outcomes you need.

Download the guide

Learn how to understand, document and improve customer experience to help secure your business’s longevity.

Broker Technology
Broker Guides

Download your AFG Information Book

Open the book on AFG and find out how we can partner with you to grow your business.

Featured Calculators
Broker Guides

Customer Experience and Workflow Optimisation

Learn why creating repeatable customer experiences could be your biggest revenue growth opportunity.

The AFG Story

Find out how we’ve been helping Australians find a fairer deal for over 27 years.

How we're helping
Looking for the right loan?
Choose your loan type and start comparing products from our lender panel, read the latest finance tips and if you’re looking for expert help, we can put you in contact with an AFG Mortgage Broker.