Your single stop for broker technology. We’ve combined the full suite of tools and technology that brokers need to succeed.
Manage your customers, nurture your sales pipeline, lodge and manage applications, and run your business more efficiently.
Get your applications moving faster with our Customer360 digital customer information collection tool.
Equip yourself with the tools and strategy to help you diversify into business lending.
Gain an in-depth understanding of your business with expert reporting and dashboards.
Drive more leads, referrals and repeat business with our multi-award winning AFG SMART program.
Open the book on AFG and find out how we can partner with you to grow your business.
Discover everything you need to know in our eBook to take the leap and become a self-employed Mortgage Broker.
We’ll apply our experience from working with thousands of brokers to help you achieve your goals.
Access the training you need when you need it with hundreds of learning pathways, webinars and training events.
Masterclasses, conferences, development days, training opportunities, awards and dinners… our calendar is full.
We’ve got the right support to assist you in meeting your compliance obligations.
Offer your customers exclusive access to AFG Home Loans with product options from four lenders.
With over 70 lenders across residential, commercial and personal finance, we’ve got options for all your customer’s needs.
Estimate your home loan repayments and work out how to repay it faster.
Find out how much stamp duty you’ll have to pay on a home.
Use your details to estimate how much you could borrow.
Work out your annual income from the money you’ve received so far this year.
Discover everything you need to know in our eBook to take the leap and become a self-employed Mortgage Broker.
Get the inside track on building the referral network that could be the difference maker for you as a mortgage broker.
Start your diversification strategy with expert advice from brokers currently taking advantage of the $347 billion business loan market.
Open the book on AFG and find out how we can partner with you to grow your business.
Discover everything you need to know in our eBook to take the leap and become a self-employed Mortgage Broker.
Find out how we’ve been helping Australians find a fairer deal for over 26 years.
Do you have a concern or feedback you would like to share?
If you are not satisfied with our service please let us know so that we can improve. If you have a concern that we have not been able to resolve and you would like to make a complaint you can do so through our internal dispute resolution process which is designed to deal with complaints genuinely, efficiently and effectively.
You can lodge a complaint by contacting the Complaints Officer by:
Email: complaints@afgonline.com.au
Phone: 1300 130 987
Letter:
Complaints Officer
Australian Finance Group Ltd
PO Box 710
West Perth, WA
6872
The Complaints Officer has the necessary experience and authority to handle your complaint.
Please explain the details of your complaint as clearly as you can. If you need assistance explaining your complaint, please let the Complaints Officer know, so they can make the necessary arrangements.
When we receive a complaint, we will do our best to resolve it promptly.
To help us do this we ask that you provide:
We ask that you provide any information that we request within a reasonable time frame.
If you are not satisfied with our response to your complaint or we do not reach agreement within the prescribed timeframe, which is 45 days for most complaints and 21 days for complaints involving hardship, postponement of enforcement proceedings and default notices, you may refer the complaint to our external dispute resolution provider, the Australian Financial Complaints Authority (AFCA).
AFCA can be contacted by:
Phone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au
This is a free service which provides you with an independent mechanism to resolve certain complaints.
Phone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au
This is a free service which provides you with an independent mechanism to resolve certain complaints.
AFG has a Whistleblower Policy in place to provide a framework for disclosure by a whistleblower of misconduct within AFG.
Read more about our Whistleblower policy
