Information at your fingertips

Our interactive training platform, KnowledgeHQ, is open for business 24/7, giving you the information and training materials you need anywhere, anytime.

Knowledgeable staff with real solutions

Our Broker Services team is available Monday to Friday on 1800 063 210 or live online chat from 7am – 5pm WST.

Out of hours support procedures

If support is required out of hours, brokers can email details of the issue to membersupport@afgonline.com.au or leave a voicemail on 1800 063 210 and it will be addressed on the next business day.

Escalation procedures

All members are assigned a Relationship Manager. Any problems that require escalation can be handled by their Relationship Manager who will ensure that it is addressed by the appropriate people within AFG.

We’ve got compliance covered

Whether you have your own Australian credit licence or are looking to become an AFG credit representative, we will provide the right support to assist you in meeting your compliance obligations.

Our FLEX software incorporates the ability to generate and record the responsible lending process and the relevant disclosure documents, and we will continue to invest in business solutions and technology tools for our brokers to ensure they have compliance all wrapped up.

The opportunities and application processes in our FLEX system have NCCP compliance processes which can enable you to create the Credit Guide, Preliminary Credit Assessment, Product Comparison Reports and Credit Proposals; giving you comfort that your regulatory requirements for providing credit assistance can be met. These documents are also auto recorded and maintained in FLEX providing a backup and audit trail.

Our online training platform KnowledgeHQ also provides additional NCCP/Compliance guidance and tools for members on relevant NCCP requirements.  We also have a National team of Compliance Officers who are only too happy to assist you when required.

Get on with doing what you do best – growing your business.

A licence for success

AFG is at the cutting edge of industry change and takes pride in protecting its brokers’ business practice and reputations by ensuring best practice ahead of the competition. We’ve been two steps ahead for many years in terms of compliance, often being asked by regulatory bodies for our opinion and examples of the framework we have set up.

Many of our brokers have now opted to become a credit representative under the AFG umbrella and are reaping the benefits.

As a credit representative under AFG, we will:

  • Manage all of the day-to-day and annual licencing requirements with ASIC.
  • Provide dedicated support to manage any complaints.
  • Ensure relevant compliance training is available to assist you to meet your annual requirements.
  • Conduct regular consultative reviews to enable you to consistently maintain or improve your compliance awareness.
  • Conduct bi-annual dedicated AFG credit representative training sessions.
  • Provide assistance with EDR and PI Management.
  • Provide access to compliance updates tools and resources.

If you choose to become an AFG credit representative, you have the peace of mind of knowing that your compliance is taken care of and you can get on with doing what you do best – growing your business.

If you have your own licence we are able to offer you consultative reviews on your credit assistance activities and your general obligations.  If you also take out AFG’s PI Policy we also provide dedicated support to assist you to manage any claims.

Complaints handling and professional indemnity

Complaints handling can be difficult, costly and time-consuming for many smaller ACL holders as the skills to deal with such complex issues may not be available to manage complaints effectively.

Our compliance team can assist you in assessing the merits of complaints and PI claims and provide guidance and support on these matters.

Access to better professional indemnity cover

Having professional indemnity cover that you can rely on is essential. All ACL holders must also ensure that their PI cover meets the requirement of ASIC’s RG210. We have negotiated with our insurer and ASIC to ensure that AFG’s PI program meets the requirement of RG210 and also includes invaluable features and benefits that other cover available in the industry may not.

ASIC and industry body support

We represent the interests of our own licence members and AFG CR members to relevant industry bodies such as ASIC, MFAA, FBAA, COSL and the lenders. We engage in consultation and advocacy with the regulators on behalf of our members to ensure we are driving industry change.

In some cases, our brokers may be asked to respond to the regulators on certain matters or routine reviews. We’re always available to assist you.

We’re here to support your business growth

Contact Us

Being such a diverse company, AFG has a range of different divisions. Send through a quick enquiry and we'll be touch with you soon.

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