AFG transitions to digital solution to support brokers and their clients

AFG Head office

As the impacts of the COVID-19 pandemic continue to take hold, AFG has rolled out a digital offering to help brokers overcome some of the challenges disrupting business operations.

AFG Head of Sales and Distribution Chris Slater explained the move: “With this ever changing and fast-moving environment the verification of identity (VOI) and ‘knowing your customer’ process was one that needed a solution.

“It is vital to allow brokers and their clients to proceed with loan applications and still ensure the VOI is completed within the appropriate guidelines,” he said.

“To adapt to the current environment, we have introduced a remote Verification of Identity Solution to support brokers and their customers by implementing MSA National’s IDyou.

From 1 April 2020 AFG has enabled the use and acceptance of MSA National’s IDyou VOI mobile App for both in-person and remote verification of a customer’s identity. IDyou is a secure tool that provides an assisted approach to capturing all VOI data ensuring the correct information is held and that the quality of information meets compliance standards.

“This move is aligned with the new guidelines recently released by Australian Registrars’ National Electronic Conveyancing Council (ARNECC) to meet social distancing requirements.

“IDyou will be used by our brokers in conjunction with individual lender interview and VOI requirements. To support brokers and their customers during this time IDyou have waived their normal usage fee during the month of April for AFG brokers” said Chris.
MSA National’s CEO Ayhan Baba, said “We are excited to be supporting AFG’s growth. Our IDyou VOI App is fast, simple, secure and best of all can be done remotely. MSA is committed to supporting brokers during Covid-19 restrictions, to ensure they continue to deliver an experience that is convenient and sure to win the praise of customers.”

“For AFG, it has meant an update to our policies to enable VOI requirements to be completed by the broker and their clients through IDYou in this uncertain time,” he concluded.


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