Consumer Alerts

What should I do if I am targeted by a potential scammer falsely claiming to represent AFG?

We encourage the reporting of such scam attempts to AFG.

If someone contacts you claiming to represent AFG – and you feel any doubts about the nature of the contact – we encourage you to investigate the contact you have received by calling AFG on one of the telephone lines below:

  • 1800 629 948 (AFG Home Loan Enquiries)
  • 1300 130 987 (General Enquiries)
  • 1800 063 210 (AFG Broker Support)

Some other steps you can take if you are concerned that your personal information has been compromised include:

  • Reporting the matter to your local Police Station;
  • Lodging a report with Scamwatch which is operated by the Australian Competition & Consumer Commission;
  • Obtaining a free copy of your credit file to check is there is no unauthorised activity (instructions on how to do this are on the websites of each of Australia’s major credit reporting bureaus);
  • Changing your password credentials for any online logins you suspect may have been compromised.

What are some warning signs that the person calling me may be a scammer?

Some descriptive characteristics of the recent scam call activity include:

  • A “cold caller” making contact, and falsely claiming to be either a AFG mortgage broker or AFG employee;
  • Scammers falsely purporting to be promoting a special AFG offer – such as a refinance with a superior home loan rate, or membership with a superannuation fund;
  • During discussion scammers have pressured call recipients to provide personal information – sometimes the scam callers have become pushy, aggressive or derogatory.

Consumer alert: Scam emails purporting to relate to an AFG Home Loans application

January 2020

We have become aware of recent instances of email contact from scammers, falsely purporting to represent AFG . The recent instances which have been reported to us involve scam emails indicating that “…the application for a mortgage loan has been provisionally approved…”. These scam emails go on to request the provision of identity documents, and also direct the recipient to download attachments. If you receive an email identical or similar to this description, please do not download any attachment, nor respond to the request for personal identity documents. AFG Home Loans does, on occasion, email home loan applicants to support our service delivery; however we will never request that personal identity documents are returned to us via email.

Whilst the number of instances reported is low at this time; AFG Home Loans are keen to help our customers and the broader public protect themselves.

If you believe a person who has contacted you may be a scammer, please avoid providing or confirming any of your personal information.

Consumer alert: Scam calls relating to mortgage or superannuation advice from fake AFG representatives

September 2019

We have become aware of recent instances of telephone contact from scammers, falsely purporting to represent AFG.

Whilst the number of instances reported is low at this time; AFG are keen to help our customers and the broader public protect themselves.

If you believe a person who has contacted you may be a scammer, please avoid providing or confirming any of your personal information, and terminate the call.

Have you been affected? Get in touch with us.

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