Learn when you want
Our technology is intuitive and user-friendly, designed to help brokers easily navigate and retrieve information. This sees our new brokers up and running with the right tools behind them from day one. For our brokers who are after dedicated training across the suite of tools, advanced learnings on specific tools, or training and support specifically for their business, we have developed our own learning and development portal called KnowledgeHQ. All of this available free with your FLEX licence.
Information you need, when you need it
AFG’s dedicated training site KnowledgeHQ provides interactive training across the full AFG suite of systems and tools, along with a library of complementary information and guides from business development to social media to compliance.
Available where and when you need it, KnowledgeHQ is supported by a team experienced in working with our brokers to set up processes and to troubleshoot any lodgement issues.
Access to more staff around the country
Real solutions, based in Australia
Our Broker Support team are available Monday to Friday on 1800 063 210 or live online chat from 7am – 5pm WST.
Out of hours support procedures
If support is required out of hours, brokers can email details of the issue to firstname.lastname@example.org or leave a voicemail on 1800 063 210 and it will be addressed on the next business day.
All members are assigned a Relationship Manager. Any problems that require escalation can be handled by their Relationship Manager who will ensure that it is addressed by the appropriate people within AFG.
Our training and networking events are different from the rest
Each year our brokers have the ability to enjoy unique experiences at our industry-leading conferences, and learn from the best across our Masterclass series, professional development days and a regular calendar of lender, compliance, commercial and technology training events.
With access to specialty guest speakers and the best minds from across the industry, at AFG we pride ourselves in delivering events for our brokers that are second to none.
How our online support and training works
KnowledgeHQ is backed by our knowledgeable staff who are regularly updating the site with new information and responding to broker queries. The site houses a suite of videos, guides, step by step instructions and pre-recorded webinars you can reference anytime and anywhere.
Training is delivered online using learning pathways that can be accessed at any time. If further assistance is required you have access to our Broker Support team to work through solutions over the phone or via email.
Brokers are provided with easily accessible material with quick searches, excellent tuition and an interactive learning experience at all FLEX sessions. Each session is tailored to a specific aspect of FLEX and this provides a cumulative learning experience, so different staff roles are accommodated as they only need to learn what is relevant to them.
- Free with your FLEX licence
- Exclusive access to our Broker Forum
- Two-way communication
- Designed to work on any device
- Available 24/7
- Training pathways for users