Working at AFG

Our values are a direct reflection of our strong company culture, which governs how we interact with our people and our customers. It is within these core values that you will get a clear picture of what it is like to work at AFG and what qualities we look for in employees. Our employees strive to provide excellent customer service and pride themselves on continued performance improvement.

We strive to create a positive and enjoyable working environment for our employees that encourages a high performing culture. As an employee of AFG you will enjoy a working environment that supports employees’ needs through the provision of flexible working arrangements, comfortable offices in convenient locations, supportive teams, learning and development opportunities, career opportunities and a number of employee benefits.

We are committed to our employees and customers and we believe in encouraging teamwork, giving recognition where it is due, supporting professional development through training and career opportunities, promoting a balance of work and a social life and encouraging open and honest communication. It is this commitment that makes AFG such a successful organization.

David Bailey
Chief Executive Officer (Interim)

Our current vacancies

VIEW CURRENT VACANCIES ON SEEK

Who is AFG?

We are the Australian Finance Group, known as AFG. We’re one of Australia’s leading financial services companies and we’re one of the country’s largest mortgage broking groups. You won’t have heard of our name though as we operate behind each of our 2800 mortgage broking names; from one-man-bands up to some of the industry’s largest players.

Our backbone

There is no doubt that information technology is our backbone and forms the strategic foundations of all we do. We have a loan book of over $127B and we process the loans for over 10,000 customers a month working with over 45 of Australia’s leading banks and lenders every day. To do this, and to attract the quality of business we do, we ensure we lead the charge when it comes to our technology. We invest in the best people, platforms, systems and tools in order to remain an innovative leader of high quality, resilient and agile technologies to fuel business growth.

Our technology is one of our key business differentiators and one of the key reasons behind our stellar success over the past 23 years. We invest heavily in our technology, we’ve invested over $70 million in technology tools and initiatives since we began. We empower our people with the best tools, the best platforms and importantly, we empower our people with autonomy and the licence to dream big and look as far afield as possible when building business solutions. AFG is ‘all-in’ cloud, embracing the latest technologies and platforms, pride ourselves in our innovation and make considerable effort to recognise and embrace staff-generated ideas.

See for yourself what working at AFG is like

Meet some of our people

Meet some of our current employees who have developed their career within AFG.

Them 

Business Development Manager, Victoria

Them joined AFG in February 2009 as a Business Relationship Manager, and has more recently been promoted to Business Development Manager.  Them’s typical day involves meetings and calls with his Victorian brokers, generating business and managing his pool of prospects.  Them cites the people he works with, the culture of AFG and the dynamic market conditions which mean two days are never the same as the key reasons he loves his role.

Them has enjoyed great success at AFG, no doubt due to his incredible drive and enviable energy levels.

Erin 

Executive Assistant

Erin has been with AFG for almost 12 years, starting with the company just six months after she left high school. Erin is the Executive Assistant to AFG Directors, and describes her role as a jack of all trades as it encompasses being a PA, office manager, travel consultant, first aid officer, Assistant to the HR team when required and even proudly holds the title of Chief Building Fire Warden. Erin has come a long way from her first role with AFG as a junior in the Finance Department and still remembers fondly being interviewed on the Friday and starting work the following week. Erin enjoys her ever changing and expanding role, and the fact the friends she’s made at AFG she now considers part of her extended family.

Clara 

BDM – Recruitment and Portfolio Manager, Western Australia

Clara began work with AFG back in 2005, initially coming on as an Accounts Manager, then taking on the more senior position of BDM ­ Recruitment and Portfolio Manager. Clara has extensive experience in the finance sector stemming back almost 20 years, having also worked for two major credit unions, a major lender and an international bank. When asked what she most enjoys about life at AFG she highlights the Œopen door policy’ within the company that means everyone is treated as an equal and everyone’s voices are heard. She also comments on the fact that so many of the brokers under her umbrella are not only business associates but personal friends, which says so much about her strong relationships across her broker group.

Darryl 

Customer Service Manager, Western Australia

Darryl has been with AFG for seven years. Prior to joining the AFG family Darryl worked in various roles within the banking sector. His last employer had over 24,000 employees and he remembers well the feeling of coming to a smaller, more open, friendly and progressive organisation. He recalls greeting the Directors in the lift each morning and what a culture shock that was compared to previous roles where he’d only ever seen photographs of the people in charge. Darryl started out at AFG as a Credit Analyst and was then offered the opportunity to lead a team within AFG’s Services and Support area, and currently enjoys the role of Customer Service Manager. He lists the Œgreat friends, memorable experiences and the real sense of community’ as the key reasons he enjoys his role so much.

Jacqueline 

Accountant, Western Australia

Jacqueline joined AFG back in 2001, accepting the role of Accounts Assistant, and has successfully worked her way up to the senior role of Accountant. When Jacqueline started at AFG she came from the legal world and was looking for a brand new position with an accounting slant as she knew this was the area she wanted to pursue in terms of her career. Over the past few years whilst working full time, Jacqueline has managed to squeeze in a Bachelor of Commerce with a Major in Accounting, which she is now just a semester or two away from completing. She cites the great people she works with, the flexibility of the company in supporting her university studies and timetabling, and the ‘great vibe’ as the reasons she loves what she does here at AFG.

Khushroo 

Senior Developer, IT, Western Australia

Khushroo joined AFG in August 2006 as a Systems Support officer, quickly moving into the role of Junior Web Programmer in July 2007. In 2009 Khushroo was promoted again to the position of Programmer, settling into his current role as Senior Developer in early 2013. Khushroo’s contribution to our Web and Mobile Applications, including the smartphone and tablet applications used every day by our members, has proven him an asset to AFG’s IT Department as well as to the growth and development of AFG as a business.

Chris 

General Manager – AFG Home Loans

Chris joined AFG in 2007 as National Account Manager, moving in 2008 to NSW/ACT State Manager, then on to Head of Sales for AFG Home Loans, AFG’s own loan division, and was recently announced as the General Manager of AFG Home Loans. Prior to his career at AFG Chris worked for a number of key finance and banking companies and prior to this worked in the world of journalism. Chris is also a former National Soccer League player with the Brisbane Strikers and UTS Olympic (Sydney), is a former MFAA NSW Council member, BDM of the year in 2007 and was more recently a Judge for the Sterling Publishing Real Estate Awards. He lists his greatest achievements at AFG as rejuvenating business across NSW during his time as State Manager, lifting AFG’s market share year on year and his career progression. When asked why he chooses to work at AFG Chris cited three key reasons;

  • I love the mortgage broking industry and enjoy working with brokers who are passionate about helping customers and passionate about building their business.
  • AFG is one of the most impressive companies in our industry that I know of. Four blokes started the business with nothing 20 years ago and today it stands as probably the best mortgage broking business there is. And, the owners of the business are still in it, they look after their brokers, their staff and most importantly the end customer – which is what we are all about.
  • The people at AFG are what makes it a fun place to work. You are learning all the time, no two days are the same and we all genuinely want the best for customers. We also have a lot of fun along the way ­ I have had some of the best times of my life at AFG ­ I meet a great diversity of people in locations right across the country.

AFG and diversity

Our people are our most important asset and we are committed to the maintenance and promotion of workplace diversity and inclusion.

Diversity and inclusion drives our ability to attract, retain, motivate and develop the best talent, create an engaged workforce, deliver the highest quality services to our customers and continue to grow our business.

Diversity is so important when it comes to business, it’s widely regarded as a key driver of business growth, one that helps foster creativity and innovation. It drives better business decisions and it gives companies like us a key competitive advantage.

When it comes to people, a broad set of experiences and different ways of looking at things often lead to more points of view, better ideas, faster ways of solving problems or ways to leverage opportunities.

With over 2800 brokers operating under the AFG banner, and 10,000 customers or so every month it is also important to us that the diversity of our staff reflects the diversity of our broker base, our customer base, and the large organisations we partner with every day.

We strive to create a work environment that is as diverse as it is innovative and dynamic. And we strive to create an environment that is inclusive of all when it comes to gender, ethnicity, sexual orientation, religious beliefs, disability, age and educational experience. We want everyone coming to work feeling part of the team; feeling valued, respected and feeling truly part of the team.

AFG has developed a Diversity Policy that aims to encourage and foster diversity and inclusion across the company – it can be found here.

 

Meet our South Australian team

The world of finance may have traditionally been thought of as a male-dominated industry, but that has clearly been changing in the past few years. A clear example of this is our South Australian team; a small team of three, and an all-female team.

Read more

AFG is committed to our culture

We provide an inclusive workplace where all are welcomed and recognised for their unique ability, regardless of gender, race, religion, disability, orientation or other identity attribute.

We offer the same benefits and inclusions to all staff including but not limited to;

  • Access to flexible working hours and arrangements as well as flexible dress policy
  • Celebration of diversity events to encourage awareness and understanding
  • Observing each individual’s choice of privacy and discretion with regard to any attribute of their identity
  • Partnerships with institutions which enable us to continue our pipeline of diverse talent for employment

Everything you need to know about working at AFG

Our values

At AFG we take pride in our commitment to our employees.

Our core values are a direct reflection of our strong company culture, which governs how we interact with our people and our customers. It is within these core values that you will get a clear picture of what it is like to work at AFG and the qualities we look for in employees.

  • Teamwork: Foster contribution and collaboration by supporting each other, sharing knowledge and ideas.
  • Customer: Focused on customer service and meeting commitments, internally and externally.
  • Innovation: Leveraging opportunities and technology to deliver better, smarter options.
  • Integrity: Ethical, trustworthy and accountable.
  • Growth: Growing our business by investing in our people and partners’ growth.
Office locations

Perth (head office)

AFG’s head office is located at 100 Havelock Street, West Perth, in modern premises directly across from the picturesque Harold Boas gardens and behind the City West train station. AFG is located only a short walk to all amenities, including bus stops, Watertown, West Perth’s café strip and the Perth CBD.

All floors have a spacious open plan environment and kitchen facilities (including coffee machines).

The level three breakout or staff room is for all staff, regardless of the floor you work on. It has a large kitchen, café tables, couches, and a huge plasma screen for lunchtime TV.

Brisbane

AFG’s Brisbane office is located at the corner of Cordelia and Peel Streets, South Brisbane. The office is a 10-minute walk to the South Bank precinct.

Sydney

AFG’s Sydney office is located in the heart of North Sydney and is only a short walk to all amenities, including the train station, bus stops and approach to Harbour Bridge.

Melbourne

AFG’s Melbourne office is conveniently located on Albert Road in South Melbourne, just outside the bustling city centre. There are tram and bus stops located directly near the building and the main train terminal (Flinders Street); Federation Square is a 10-minute tram ride away.

Adelaide

AFG’s Adelaide office is located in the CBD, on Hindmarsh Square, close to all amenities.

Employee benefits

AFG’s dedicated HR team is always on the lookout for new employee benefits and initiatives.

At AFG we place high importance on work/life balance for employees – we work hard, but we also make time for fun and understand our employee’s family commitments.

Some of the employee benefits that you can enjoy at AFG include

Employee Reward and Recognition Program

Quarterly Bravo Awards

The Bravo Award is an individual form of recognition that is directly linked to our company values. Prizes include $1,000 (after tax) for the winner and two $500 (after tax) runner-up prizes.

Monthly Manager Awards

Nominated employees win a $100 voucher prize and go into the running for the quarterly Bravo award.

Training & Development

AFG is committed to the development of its employees to meet both organisational and individual goals. As such AFG offers a variety of internal and external training options to employees, to help develop them in their roles.

We also have a dedicated education assistance scheme which encourages personal and professional development. Formal qualifications, such as tertiary degrees and diplomas, are also offered, depending on the relevance to an employee’s role.

Regular Staff Functions

AFG is always on the lookout for new staff functions. Apart from the usual head office Friday night drinks and regular sundowners, AFG has also hosted such functions as Christmas parties, external sundowners, corporate lawn bowls functions, a cocktail party and family days.

Employee Referral Program

AFG’s Employee Referral Program is designed to reward current AFG staff for the referral of potential new employees. The reward is a cash payment of $1,500 (before tax) once the referred candidate successfully completes their probation period.

Career opportunities

At AFG there are many opportunities for career development and advancement, as well as opportunities to begin your career.

Prior to advertising position vacancies to the external market, all roles are advertised internally, allowing current employees the opportunity to express their interest and develop their career within AFG.

We also strongly believe in training and development, including cross-training opportunities, short courses or the pursuit of formal qualifications through further study.

At AFG we can offer a wide range of career opportunities, including:

  • Customer service/call centre
  • Credit assessment
  • Data entry/administration
  • Finance and accounting
  • Information technology
  • Sales and marketing
  • Human resources

If you are interested in pursuing a career at AFG in one of these areas, why not have a look at our current vacancies. Can’t find something that suits you? Why not submit your resume, along with a cover letter outlining your expression of interest to recruitment@afgonline.com.au and if a suitable position becomes available we can contact you.

Applying for a job

How to apply

Applying for a job online is easy!

Visit our job listing page on Seek for all current vacancies to see what is available. When you find a job you would like to apply for, click on the ‘Apply Now‘ button.

If you do not find a job that you would like to apply for, but are interested in working for AFG, you can email your resume and a brief cover letter, outlining what types of roles you are interested in, to info@afgonline.com.au.

The Recruitment Process

Finding the right employees is crucial to AFG’s success. At AFG we are committed to attracting, maintaining and building a skilled and motivated workforce. To assist in finding the right employees for AFG, our recruitment process generally involves two interviews and two formal reference checks. For some roles psychometric assessment may be required; candidates will be informed of this during the interview process.

The interview process allows you the opportunity to get to know AFG and answer any questions you may have about the role or organisation. The second interview will follow a similar structure to the first interview and you will also be taken on a tour of the AFG office.

Applicants selected for interviews will be contacted personally. If you are not contacted for an interview on a particular occasion we may keep your application on our confidential files for future vacancies. If you do not wish to have your details kept on file please mention this in your cover letter.