FLEX provides a unique advantage to our members in delivering superior customer service. FLEX is a single access point for all customer data and products, eliminating the need to run multiple programs to perform different tasks.
Importantly, it is not an off the shelf product, it is regularly updated and upgraded both through our relationship with Oracle and with the help of AFG’s 29-strong IT team, and supported by AFG’s 29-strong Member Support team. Our ongoing investment into FLEX and its host of supporting applications ensure our brokers stay two steps ahead of the pack.
Everything within FLEX is under the one roof, including;
Built in serviceability calculators – allowing advanced scenario comparison functionality
In-built compliance – generating the right pre-populated forms on the spot
Commission payments – including commission splits and automatic reconciliation of trail payments due and paid
Integration – the ability to integrate your website, business partner’s systems and other third party systems with FLEX
Workflow management – help your team and the deal keep on track.
Live deal tracking – automatic status updates direct from the lender
Electronic lodgement – including automated document generation
Marketing – full integration with AFG’s award-winning, industry-leading SMART marketing campaigns, initiatives and websites
Reporting –the ability to segment and report to help you understand and manage the day-to-day operation of your business.
Security and support – market-leading availability, security and IT support including hierarchical access controls at the levels that suit you in terms of visibility, reporting and commissions.
Business intelligence – to help you with identification, discovery and analysis of historical, current and predictive views of your business data to give you better operational insight and more effective decision making.
A little over 12 months ago I swapped from another aggregator group to AFG. One of the main reasons for the switch was my dissatisfaction with my last aggregator’s software. Over 12 months later, AFG’s FLEX still continues to exceed my expectations. It is a simple, easy to use program, yet incredibly powerful and a wonderful asset for my business.
The iPad app is such a great tool, it’s brilliant in its ability to calculate quickly. Whether it be to calculate the mortgage insurance, loan repayment, borrowing costs, it can quickly illustrate to the client at the touch of a screen. What’s most impressive is its capacity to show the client what a difference can be made to their borrowing power by reducing a credit card limit or a particular loan, at the slide of a finger. Another great function is to show them effortlessly if they contribute more to a purchase, how much they can save in mortgage insurance … It’s has also has halved my meeting times with a client. You guys are doing a cracking job with this, it’s fantastic.
In December 2012 we decided to move from our current aggregator across to AFG. I decided to move to AFG based on the superior overall package AFG provided to our business … I can honestly say AFG have exceeded my expectations. The FLEX system has increased our efficiency by approximately 30%. The allowance of the system to have a workflow from point of sale through to commission payment has reduced double handling of files and reduced costs to our business. We are also very excited about the future initiatives presented in regards to the FLEX system, these initiatives have demonstrated to me that AFG are serious about allocating resources to evolve their systems as the industry and technology evolve.
One of the main reasons for my switch to AFG a year ago was my dissatisfaction in my existing aggregator’s software. The AFG offering was impressive, and with FLEX I know I had the perfect software. FLEX still continues to exceed my expectations, it is a simple, easy to use program yet incredibly powerful and a wonderful asset for my business.
If you’re already an AFG broker just speak to your Business Development Manager today, but if you’re not yet with AFG, simply send through an enquiry and we will get you started.